{"id":101617,"date":"2025-03-10T13:32:16","date_gmt":"2025-03-10T08:32:16","guid":{"rendered":"https:\/\/www.zameen.com\/news\/?p=101617"},"modified":"2025-03-10T13:32:20","modified_gmt":"2025-03-10T08:32:20","slug":"sbp-establihses-service-desk-convenience","status":"publish","type":"post","link":"https:\/\/www.zameen.com\/news\/sbp-establihses-service-desk-convenience.html","title":{"rendered":"SBP launches Service Desk System to streamline complaint management"},"content":{"rendered":"\n<p>Lahore: The State Bank of Pakistan (SBP) has introduced a Service Desk System, a dedicated complaint management portal designed to address concerns from Regulated Entities (REs) regarding SBP-hosted platforms, including the Regulatory Approval System (RAS). This news has been derived from a March 10 article.<\/p>\n\n\n\n<p><strong>Read: <\/strong><a href=\"https:\/\/www.zameen.com\/news\/ai-can-boost-banking-access-sbp.html\" target=\"_blank\" rel=\"noreferrer noopener\">AI can improve banking access for women, SMEs, farmers: SBP<\/a><\/p>\n\n\n\n<p>According to the details, to access these portals via VPN, financial institutions will need to procure Multifactor Authentication (MFA) licenses. REs are advised to acquire the necessary MFA accounts to ensure a smooth transition to VPN-based access for both RAS and the Service Desk, in line with the given timeline.<\/p>\n\n\n\n<p><strong>Read: <\/strong><a href=\"https:\/\/www.zameen.com\/news\/gwadar-port-activation-plan-finalized.html\" target=\"_blank\" rel=\"noreferrer noopener\">Gwadar Port activation plan finalized in high-level meeting<\/a><\/p>\n\n\n\n<p>Additionally, SBP has fully digitized the process of receiving requests and proposals from Regulated Entities and now communicates regulatory decisions through RAS, streamlining interactions with financial institutions.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Lahore: The State Bank of Pakistan (SBP) has introduced a Service Desk System, a dedicated complaint management portal designed to address concerns from Regulated Entities (REs) regarding SBP-hosted platforms, including the Regulatory Approval System (RAS). This news has been derived from a March 10 article. Read: AI can improve banking access for women, SMEs, farmers: SBP According to the details, to access these portals via VPN, financial institutions will need to procure Multifactor Authentication (MFA) licenses. REs are advised to acquire the necessary MFA accounts to ensure a smooth transition to VPN-based access for both RAS and the Service Desk, in line with the given timeline. Read: Gwadar Port activation plan finalized in high-level meeting Additionally, SBP has fully digitized the process of receiving requests and proposals from Regulated Entities and now communicates regulatory decisions through RAS, streamlining interactions with financial institutions.<\/p>\n","protected":false},"author":88,"featured_media":76277,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[15017],"tags":[55057,21853],"persona":[],"class_list":{"0":"post-101617","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-notices-announcements","8":"tag-sbp-news-and-updates","9":"tag-state-bank-of-pakistan-sbp","10":"cat-15017-id"},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>SBP Establihses Service Desk for Convenience- Zameen News<\/title>\n<meta name=\"description\" content=\"SBP launches Service Desk System for REs to streamline complaints on SBP platforms like RAS. March 10 update.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.zameen.com\/news\/sbp-establihses-service-desk-convenience.html\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"SBP Establihses Service Desk for Convenience- Zameen News\" \/>\n<meta property=\"og:description\" content=\"SBP launches Service Desk System for REs to streamline complaints on SBP platforms like RAS. March 10 update.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.zameen.com\/news\/sbp-establihses-service-desk-convenience.html\" \/>\n<meta property=\"og:site_name\" content=\"Pakistan Real Estate News &amp; Pakistan Property News &amp; Latest Updates - Zameen News\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ZameenPK\" \/>\n<meta property=\"article:published_time\" content=\"2025-03-10T08:32:16+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-03-10T08:32:20+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/news-cdn.zameen.com\/wp-content\/uploads\/2021\/05\/SBP.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1170\" \/>\n\t<meta property=\"og:image:height\" content=\"400\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Muhammad Zohaib Nasir\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@ZameenProperty\" \/>\n<meta name=\"twitter:site\" content=\"@ZameenProperty\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Muhammad Zohaib Nasir\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"SBP Establihses Service Desk for Convenience- Zameen News","description":"SBP launches Service Desk System for REs to streamline complaints on SBP platforms like RAS. 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