{"id":75322,"date":"2021-04-02T17:13:52","date_gmt":"2021-04-02T12:13:52","guid":{"rendered":"https:\/\/www.zameen.com\/news\/?p=75322"},"modified":"2021-04-02T17:13:57","modified_gmt":"2021-04-02T12:13:57","slug":"banks-instructed-to-deploy-toll-free-helplines","status":"publish","type":"post","link":"https:\/\/www.zameen.com\/news\/banks-instructed-to-deploy-toll-free-helplines.html","title":{"rendered":"Banks instructed to deploy toll-free numbers for customer facilitation"},"content":{"rendered":"\n<p>Karachi: The State Bank of Pakistan on Thursday has issued regulatory directives for all banks to deploy toll-free numbers at their call centres and ensure that they are prominently publicised at banks\u2019 premises and websites, according to news sources.<\/p>\n\n\n\n<p><strong>Read:<\/strong> <a href=\"https:\/\/www.zameen.com\/news\/sbp-announces-major-changes-in-housing-finance-scheme.html\" target=\"_blank\" rel=\"noreferrer noopener\">SBP announces major changes in housing finance scheme<\/a><\/p>\n\n\n\n<p>Reportedly, the central bank executed a thematic review of the call centre management at the banks and has instructed the banks to ease the process of lodging complaints for customers. Among these directives, the banks have also been asked to reduce the call wait time to facilitate the customers. The call agents are now to provide a dedicated number for each complaint to be addressed properly.<\/p>\n\n\n\n<p><strong>Read:<\/strong> <a href=\"https:\/\/www.zameen.com\/news\/sbp-amends-regulations-to-aid-the-housing-sector.html\" target=\"_blank\" rel=\"noreferrer noopener\">SBP amends regulations to aid the housing sector<\/a><\/p>\n\n\n\n<p>Other instructions include that to protect the consumers\u2019 privacy, the banks will ensure implementation of \u2018adequate controls at their call centres including continuous CCTV vigilance, physical entry and exit checks, restriction on portable devices like cell phones, controlled accessibility to printers and emails\u2019.<\/p>\n\n\n\n<p>Moreover, the State Bank has instructed the commercial <a href=\"https:\/\/www.zameen.com\/news\/sbp-governor-briefs-pm-on-home-loan-disbursements.html\">banks<\/a> to mask the credit\/debit card numbers so that the call agents can only see the last four digits of the cards.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Karachi: The State Bank of Pakistan on Thursday has issued regulatory directives for all banks to deploy toll-free numbers at their call centres and ensure that they are prominently publicised at banks\u2019 premises and websites, according to news sources. Read: SBP announces major changes in housing finance scheme Reportedly, the central bank executed a thematic review of the call centre management at the banks and has instructed the banks to ease the process of lodging complaints for customers. Among these directives, the banks have also been asked to reduce the call wait time to facilitate the customers. The call agents are now to provide a dedicated number for each complaint to be addressed properly. Read: SBP amends regulations to aid the housing sector Other instructions include that to protect the consumers\u2019 privacy, the banks will ensure implementation of \u2018adequate controls at their call centres including continuous CCTV vigilance, physical entry and exit checks, restriction on portable devices like cell phones, controlled accessibility to printers and emails\u2019. Moreover, the State Bank has instructed the commercial banks to mask the credit\/debit card numbers so that the call agents can only see the last four digits of the cards.<\/p>\n","protected":false},"author":75,"featured_media":64432,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[15016,15017],"tags":[45634,21853],"persona":[],"class_list":{"0":"post-75322","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-new-developments","8":"category-notices-announcements","9":"tag-banks-instructed-to-deploy-toll-free-numbers-for-customer-facilitation","10":"tag-state-bank-of-pakistan-sbp","11":"cat-15016-id","12":"cat-15017-id"},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Banks instructed to deploy toll-free helplines - Zameen News<\/title>\n<meta name=\"description\" content=\"The State Bank has instructed the commercial banks to mask the credit\/debit card numbers so that the call agents can only see the last four digits of cards.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.zameen.com\/news\/banks-instructed-to-deploy-toll-free-helplines.html\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Banks instructed to deploy toll-free helplines - Zameen News\" \/>\n<meta property=\"og:description\" content=\"The State Bank has instructed the commercial banks to mask the credit\/debit card numbers so that the call agents can only see the last four digits of cards.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.zameen.com\/news\/banks-instructed-to-deploy-toll-free-helplines.html\" \/>\n<meta property=\"og:site_name\" content=\"Pakistan Real Estate News &amp; 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