Updated: July 2, 2021
Following the successful completion of the first phase of Khidmat Apke Dehleez Par, Punjab Government has launched the second phase of the programme. The second phase of the project will continue for five weeks in which five different issues across the province will be addressed for which schedule has already been made and directed.
Reviewing the progress of the first phase of Khidmat Apke Dehleez Par, Chief Secretary Jawad Rafique Malik said that quality results were achieved. The chief secretary added more than 4.1 million activities were carried out across the province and people even used the mobile application to lodge a complaint. More than 25,000 complaints were registered for which the timely resolution rate was 88 percent.
The schedule for the second phase of the project is as follows:
- Week 1 (June 28 to July 4): Cleanliness and drainage campaign
- Week 2 (July 5 to July 11): Special campaign
- Week 3 (July 12 to July 18): Plantation (Her Bashar Do Shajar)
- Week 4 (July 19 to July 25): Eid-ul-Azha
- Week 5 (July 26 to August 1): Road Safety campaign
The citizens can register their complaints even if the week for a particular campaign has ended. The chief secretary has directed all the deputy commissioners to monitor the implementation of all the campaigns and strict actions will be taken against negligence.
During one week of special campaign designated cattle sales points will be established and proper arrangements will be made for that. During the Eid-ul-Azha week, activities regarding eid will be carried out such as disposal of animal waste, cleanliness of cities and implementation of COVID-19 SOPs among others. As per the results of the first phase, the public satisfaction rate was 79 percent which is a huge win for the provincial government.
Are you a citizen of Punjab province and facing any municipal problems? Fret not! The Punjab Government has launched ‘Khidmat Apke Dehleez Par’ initiative to address the problems of a common man and improve municipal services in all the districts of Punjab.
The provincial government has taken this measure in an effort to point and eradicate any issues that are becoming a hurdle to make the province clean and beautiful. Punjab Chief Minister Sardar Usman Buzdar wants to make Punjab a role model province that serves its people proactively and this initiative will be a step in the right direction.
About Khidmat Apke Dehleez Par
Municipal issues like wall chalking, broken street lights, open manholes, maintenance of public toilets and waste removal are common issues in different districts of Punjab. The dedicated government departments have lacked in performing their duties properly which has piled up work.
While the departments will be performing their regular administrative duties, they will also be given tasks according to the need of the public and feedback from third parties and public institutions.
The newly launched initiative will allow the government to administer at the grassroot level and get direct feedback/suggestion from the public. A very strict performance monitoring system has also been set in place in order to ensure the timely delivery of services. Through this process, a high performer will be rewarded and strict actions will be taken against those not doing their duties properly.
While the service delivery through ‘service at your doorstep’ will be more effective, the chief minister also believes that the government machinery will be in better use to facilitate people. He also said that people should be facilitated and the machinery should go to their doorsteps to resolve their issues rather than the public visiting government offices to point out their problems for solutions.
Khidmat Apke Dehleez Par Services
There are many areas that need the attention of government departments. If the promised services are provided in all these areas, the provincial government of Punjab will definitely become an example for other provinces in terms of governance and acting in people’s best interests.
Different districts in Punjab have already started to act in order to quickly resolve the issue of the public. For instance, the Deputy Commissioner of Faisalabad cleaned the outside of his office as part of the launch of Khidmat Apke Dehleez Par. Similarly, in Khanewal and Bahawalpur along with other districts of Punjab, the program was launched to facilitate the public with a great deal of motivation and enthusiasm.
The various services that will be delivered through this initiative include removing wall chalking and graffiti, repairing street lights, repairing and cleaning public toilets, repairing manholes, whitewashing and cleaning public buildings such as schools, hospitals, removing debris and waste, tree plantation, sanitation and drainage among other services.
How Will It Work?
The mechanism on which this initiative is planned to run is very interesting. The government departments will focus their efforts towards one campaign every week in which that issue faced by the public will be completely resolved and a new target will be assigned every week. Slowly and gradually, the government will not only be on top of public needs but also gain its confidence back.
The government will collect suggestions and feedback from the masses in different districts and public sector institutions to figure which areas need attention on priority. As per the data gathered, the officials will be assigned a targeted area for the week in which issues will be resolved and feedback on the ongoing campaign will be received from the people. The collected data will be geotagged and shared with the Punjab Information Technology Board (PITB).
Khidmat Apke Dehleez Par App
In this day and age, in order to make a government service effective and more accessible, it is important to incorporate technology. People shouldn’t have to physically wait in long queues outside buildings to ask a simple query or provide feedback. The incumbent government realizes this fact, which is why most of the initiatives launched under its leadership are easily available online.
As such, the Punjab government has launched a mobile application specifically for this purpose called “Khidmat@Dehleez”. People can make their profiles and submit a complaint or suggestion along with providing pictures. The easy to use application also shows the date and time of the complaint along with its status.
If you want to register a complaint regarding municipal issues in your area, this is the platform you should use. For updates in the real estate sector of Pakistan, head over to Zameen Blog now. You can also share your valuable feedback with us at firstname.lastname@example.org.