Islamabad: In a significant step toward digital transformation, the Capital Development Authority (CDA) has announced a plan to make Islamabad a cashless city by introducing digital payment systems for key civic services. The move is part of a broader strategy to enhance service delivery, increase transparency, and modernize governance in the federal capital.
The initiative was formally announced during a high-level meeting chaired by CDA Chairman Muhammad Ali Randhawa. According to the authority, the transition will begin with the digitization of high-demand services such as tax payments, utility bills, land transfers, and parking fees. Residents will be able to make payments through QR codes or mobile applications, reducing the need for physical cash and in-person visits.
“This shift to a cashless system will not only enhance transparency but also improve the speed and efficiency of public service delivery,” said Chairman Randhawa. “Our goal is to make Islamabad a truly digital capital — smart, efficient, and citizen-focused.”
The CDA is collaborating with major financial institutions to build a secure and user-friendly digital infrastructure. The aim is to streamline transactions, reduce waiting times at service counters, and eliminate opportunities for corruption by minimizing cash handling.
The initial rollout will focus on specific services and locations, with plans to expand citywide after a successful pilot phase. According to CDA officials, the long-term goal is to enable end-to-end digital transactions across all departments under the authority.
Experts have welcomed the initiative, citing its alignment with Pakistan’s broader agenda for digital financial inclusion. Analysts suggest that the move could reduce bureaucratic red tape, improve public trust, and support more accountable governance mechanisms.
A senior CDA official added, “This effort is about making life easier for citizens. Imagine paying your water bill or property tax from your phone, without queues or paperwork — that’s the experience we’re aiming for.”
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